Digitoly

Last updated: May 14, 2026

Refund Policy

We want you to be satisfied with Digitoly. This policy explains when and how refunds are issued.

1. Free Trial

All new accounts receive a 14-day free trial with full access to all features. No credit card is required during the trial. We encourage you to fully evaluate the platform before subscribing. No refund is applicable to the trial period as no charge is made.

2. Subscription Refunds

2.1 General Policy

Subscription fees are generally non-refundable. When you subscribe to a paid plan, you are charged for the full billing cycle in advance.

2.2 Eligible Refund Cases

We will issue a full refund in the following cases:

  • Service Unavailability: If Digitoly experiences downtime exceeding 72 consecutive hours in a billing period, you are eligible for a prorated refund for the affected days.
  • Duplicate Charges: If you were charged more than once for the same billing period, the duplicate charge will be fully refunded.
  • Unauthorized Charges: If a charge was made to your account without your authorization, we will investigate and refund if confirmed.
  • Technical Failure: If a critical feature you subscribed for is completely non-functional for more than 7 days and we are unable to resolve it, you may request a prorated refund.

2.3 Non-Refundable Cases

  • Cancellation after the billing cycle has started
  • Failure to use the service during the billing period
  • Dissatisfaction with features that were available and functional
  • Account suspension due to Terms of Service violations
  • Changes in social media platform APIs beyond our control
  • Individual post failures due to expired OAuth tokens or platform restrictions

3. Plan Downgrades

If you downgrade your plan mid-cycle, the downgrade takes effect at the start of the next billing cycle. No partial refund is issued for the difference in the current cycle.

4. Plan Upgrades

If you upgrade your plan mid-cycle, you will be charged the prorated difference for the remaining days in the current billing cycle. The upgrade takes effect immediately.

5. How to Request a Refund

To request a refund:

  1. Email connectg@digitoly.com with subject line "Refund Request"
  2. Include your registered email address and reason for the refund
  3. Include the transaction ID or invoice number if available

We will review your request and respond within 5 business days. Approved refunds are processed within 7–10 business days and credited back to your original payment method via Razorpay.

6. Contact

Billing Support

Email: connectg@digitoly.com

Response time: Within 5 business days